Privacy Policy

Last updated: July 7, 2025

Learn Our Lingo ("we", "our", or "us") is committed to protecting your privacy and handling your personal data in a lawful, fair, and transparent way. This policy explains what information we collect, how we use it, and your rights under UK and EU data protection laws, including the General Data Protection Regulation (GDPR).

1. Who We Are

Learn Our Lingo is operated by Learn Our Lingo Ltd. If you have any questions about this policy or wish to exercise your rights, you can contact us at:

2. What Data We Collect

We collect the following types of personal data:

When you create a teacher account:

  • Full name
  • Email address
  • Profile picture
  • Spoken languages and fluency
  • Location/Country
  • Bio, teaching approach, and work experience
  • Pricing information and availability

When using the site:

  • Messages you send and receive
  • Payment details (processed securely via Stripe)
  • IP address, browser type, device type, and cookies
  • Feedback and reviews

3. How and Why We Use Your Data

We use your data to:

  • Provide and manage your account
  • Connect learners with English teachers
  • Process payments and subscriptions
  • Respond to messages and support requests
  • Improve and personalise the platform
  • Send essential service emails (e.g., updates, confirmations)
  • Send marketing emails if you've opted in

4. Legal Bases for Processing

We process your data on the following lawful bases:

  • Contractual necessity – to provide you with our services
  • Consent – for marketing emails and optional cookies
  • Legal obligation – to comply with tax, fraud, or legal requests
  • Legitimate interest – to maintain and improve the platform

5. Who We Share Your Data With

We do not sell your data. We may share it with trusted third-party service providers who support our service, including:

  • Stripe – for secure payment processing
  • Mailjet – for communication and notifications
  • Analytics tools – to understand site usage and improve performance

Each third party is vetted for GDPR compliance and bound by strict confidentiality obligations.

6. International Data Transfers

Some of our service providers may be located outside the UK and EU. When we transfer data internationally, we use recognised legal safeguards such as Standard Contractual Clauses or rely on providers participating in certified frameworks (e.g. the Data Privacy Framework).

7. Data Retention

We retain your personal data:

  • As long as your account is active
  • Up to 6 years after closure for tax or legal obligations
  • Messages and support requests may be retained for internal auditing

8. Your Rights

Under the GDPR, you have the right to:

  • Access a copy of your data
  • Correct or update incorrect information
  • Delete your data ("right to be forgotten")
  • Withdraw consent at any time
  • Restrict or object to data processing
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us at [email protected].

9. Cookies

We use cookies to:

  • Keep you logged in
  • Analyse site traffic and usage patterns
  • Improve the user experience

You will be asked to consent to non-essential cookies when you first visit. You can manage your cookie preferences at any time through your browser settings.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or our services. If significant changes are made, we'll notify you by email or a notice on the site.

Last updated: July 7, 2025